Reference

Terms and Conditions on 6ou

These terms set out the rights and obligations that apply when you hold an account with 6ou, including how we manage deposits via UPI, Paytm, and PhonePe, how…

Applies to all account holdersUPI, Paytm, PhonePe coveredIndia-region access rulesAccount security obligationsDispute and contact process
6ou Terms and Conditions on 6ou
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a formal concern about how they apply to your account, our support team is reachable through the channels…

Live Chat Start a live chat directly from your account dashboard. Our support agents handle terms clarifications, account-access questions, and dispute submissions. Available daily from 9 AM to midnight IST.
Email Support Send a detailed message to our support address for written records of your query. We reply with a reference number so you can track the status of your terms-related concern through to resolution.
Help Centre Our on-site help centre contains the full text of these terms alongside plain-language explanations of each clause, so you can find answers about account rules, payment obligations, and eligibility without waiting for an agent.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

These six practices define how 6ou manages the obligations set out in these terms — from the data we collect to the process for requesting changes to your account record.

Data Collection

We collect only the account and transaction data necessary to operate your 6ou account, process payments via UPI, Paytm, or PhonePe, and meet our legal obligations. We do not sell your personal data to third parties.

Cookie Policy

Cookies on 6ou are used to keep your session active, remember your lobby preferences, and measure page performance. You can manage cookie settings from your browser at any time without losing account access.

Account Security

Your account is protected by password encryption and optional two-factor authentication. If you suspect unauthorised access, change your password immediately and contact our support team through live chat or email.

Data Retention

We retain your account and transaction records for the period required by applicable law. Once the retention period expires, data is deleted or anonymised. You may request a copy of your stored data at any time via email support.

Requesting Changes

To update personal details, correct inaccurate records, or request account closure, contact support with your account ID and the nature of the change. Most corrections are processed within two business days.

Who to Contact

For all terms, data, and account-rights matters, our data and compliance team is reachable through the email channel listed in the support section above. Include your registered email address in all correspondence.

Common Questions About These Terms

The questions below address what account holders ask us most about these terms — your rights, how we use your data, and what to do when something is unclear or disputed.

These terms apply to every person who holds an account with 6ou. By opening an account, you confirm that you have read, understood, and agreed to these terms in full. Access depends on local law in your region.

We update these terms when our services change. We notify account holders via the registered email address before material changes take effect. Continued use of your account after that date means you accept the revised terms.

We collect identity, contact, and transaction data needed to operate your account and process payments. This includes payment references from UPI, Paytm, or PhonePe transactions. We do not collect more than is necessary for these purposes.

Send a data-access request to our support email with your registered account email and a description of the data you want. We process these requests within the timeframe required by applicable law, typically within 30 days.

If your activity breaches any clause in these terms, we may restrict or close your account. We will notify you by email and explain the reason. You have the right to raise a dispute through our formal complaints process.

Submit your dispute in writing via the support email channel, including your account ID and the specific clause you believe has been applied incorrectly. Our compliance team reviews disputes and responds within five business days.

The core terms apply to all account holders, but certain clauses — particularly those covering payments via UPI, Paytm, and PhonePe, and eligibility based on local law — are written specifically for accounts registered in supported India regions.